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Privacy statement

Last modified on: [11/02/2019]

To ensure proper business operations, DNP Imagingcomm Europe B.V. Processes Personal Data for (potential) customers and employees. In this Privacy statement, we explain which Personal Data is processed by DNP Imagingcomm Europe B.V. and for what purpose.

 

We recommend that you read this statement carefully. This statement may be amended from time to time. It is therefore important to consult this statement on a regular basis. Note the date on which this privacy statement is dated.

 

This statement is applicable to DNP Imagingcomm Europe B.V. If you have any questions, please contact us during business hours, using the contact details below.

 

  Contact details:

  Telephone

  +31(0)23 553 30 80

  E-mail

  privacy@dnp.imgcomm.eu

  Mail Address

  Oudeweg 42, 2031CC Haarlem

 

Definitions

These following definitions are used in this statement:

  • Personal Data: any data relating to an identified or identifiable natural person.
     
  • Process / Processing: any act or all acts relating to personal data, including collecting, capturing, organising, storing, modifying, consulting, using, providing and destroying.

What Personal Data does DNP Imagingcomm Europe B.V. collect?

As already stated, we process Personal Data in the execution of our work. Below is a list of Personal Data, which we may Process depending on the nature of the business operation.

 

  Customers:

  Direct reducible to

  Indirect reducible to

  Name

  Transaction history

  Email address

  Online data: cookies, IP address etc.

  (Mobile) phone number

 

  Gender

 

  VAT number

 

  Private ship to address

 

  Company address

 

 

For what purpose and on what grounds will your Personal Data be processed?

Depending on the nature of business operation, the Personal Data you provide may be used for the purposes listed below. The foregoing implies that not every purpose always applies.
 

We can be legally or contractually obliged to Process your Personal Data. The processing of your Personal Data can also be necessary to enter into an agreement with you. In these cases, we can only continue our relationship with you when you provide us with the needed Personal Data.
 

We process Personal Data on the following grounds and for the following purposes:

Customers

Preparation and execution of an agreement

Allow ordering via website

Handling customer orders through the website

Providing billing services

Communication with customer

 

Our legitimate interests:

Promotional or informational mailings sent based on subscription*

Customer satisfaction survey

Personalised offers

Evaluating and monitoring the use and development of the website

Product samples

 

*We may send promotional and/or informational emails that we think would be interesting to our customers. You may opt out of such communications at any time by following the opt-out instructions contained in these emails or by contacting us at sales@dnp.imgcomm.eu. If you opt out of receiving promotional and/or informational emails, we may still send you emails about your account or any services you have requested or received from us.

 

Employees

Preparation and execution of an agreement

Communication with employee

Salary administration

Personnel Administration

Attendance and absence administration

 

Compliance with legal obligations

 

Our legitimate interests

For safety/security reasons camera surveillance is used in the building and on premises

 

Do we provide data to third parties?

In order to achieve an optimal service, we may provide your Personal Data to other organisations or companies in the context of cooperation. The foregoing takes place in accordance with the laws and regulations in force, which, among other things, set standards for the way in which Personal Data is processed. In this context, you can also think of security requirements and retention periods.

If we provide your data to third parties we always ensure that the third party - as we would do ourselves - is handling your Personal Data with the utmost care. This begins with a careful selection of third parties by DNP Imagingcomm Europe B.V. The third party must always be able to guarantee that your Personal Data is well protected and not used for other purposes.

We make use of third parties in the following cases:

Customers

  • To optimise your user experience
  • To customise, protect and improve the website
  • To provide information about you to third parties if we are obliged to do so on the basis of laws or regulations (e.g. investigation agencies)
  • To provide information about you to third parties if you have given permission to do so

We have entered into an agreement with third parties who process Personal Data of our customers under our document instruction, so-called processors, in order to provide an adequate level of protection of the Personal Data. We make use of the following processors:

  • Website hosting
  • Analytical tools for the website
  • Recruitment services
  • Email communication services

Employees

  • To provide information about you to third parties if we are obliged to do so on the basis of laws or regulations (e.g. investigation agencies)
  • We have entered into an agreement with third parties who Process Personal Data of our employees under our document instruction, so-called processors, in order to provide an adequate level of protection of the Personal Data. We make use of the following processors: Salary and benefit administrative services
  • Taxation services
  • Taxation advice services
  • Insurance services
  • Company doctor services
  • Legal services
  • Business travel services
  • Training services

 

Cookies

At DNP Imagingcomm Europe B.V., we use cookies to increase user experience and make your visit as personal and easy as possible. Below, we explain how we use cookies in the course of our business operations.

What are cookies?

Cookies are small data files that are sent via a website. These data files are placed on your device when visiting our website.

Cookies allow our website to recognise your device when you visit us again, ensuring that you receive content that is relevant for you. This is for example done by saving information regarding your personal preferences.

What cookies do we use?

Cookies set by DNP Imagingcomm Europe B.V. are called “first party cookies”. Cookies set by parties other than DNP Imagingcomm Europe B.V. are called “third party cookies”. At DNP Imagingcomm Europe, we use both first and third party cookies to ensure website functionality and a personalised user experience.

Cookies can be separated into the following categories:

  • Functional: functional cookies ensure that this website functions properly.
     
  • Analytical: analytical cookies allow us to measure the usage of our site. The collected data enables us to improve our services, products and information.
     
  • Advertising: advertising cookies are cookies with which advertisements/recommendations can be tailored to your browsing behaviour. By accepting these cookies you allow advertising networks to track and form a profile of your browsing activity. Please note: Even if you reject the use of advertising cookies, you may still see offers. However, these offers will not be personalised to your behavior.
     
  • Social media: social media cookies allow you to share our content via social media networks. Social media networks profile and track users.

Our website places the following cookies which process your Personal Data:

Type of cookie

Name

Purpose

Retention period

Third party cookies

Google Analytics

Tracking visitors behavior for website optimisation

26 months

 

How can you block or delete cookies?

If you do not want to accept cookies from our website, you can reject cookies in the “cookie banner” notification window that you will see when you visit our website for the first time. If you have previously accepted our cookies, you will no longer see this message.

Via your browser settings, you can delete your cookies and then adjust the cookie settings on our website again.

You can also choose to block cookies via your browser. Please note that this also means that you block cookies of other websites as well. By blocking all cookies, websites might not function properly. Therefore, we advise you to selectively disable the undesired cookies via your browser settings.

 

How do we protect your Personal Data?

We take appropriate security measures to protect your Personal Data against misuse and unauthorised access. Not only technical measures but also various organisational measures have been taken. The latter means that all information is only accessible to the persons who actually need this information in order to carry out the work. All measures taken shall be evaluated periodically and, if necessary, rebalanced.

 

How long do we store your Personal Data?

Personal Data are kept to enable us to perform our services to you. After that, it is possible that your Personal Data will be retained for example to comply with statutory retention periods. If Personal Data is retained, we will always ensure that it is secured. If there are no more reasons for us to retain your Personal Data, the Personal Data will be carefully destroyed.

We do not retain your Personal Data for any longer period than is necessary for the purposes stated in this statement. We adhere to the following retention periods:

Customers

When we Process your Personal Data on the basis of the preparation or the execution of an agreement with you, we will store your Personal Data for up to seven years after our agreement has ended, or after resolving a dispute.

When we Process your Personal Data on the basis of a legal obligation, we will store your Personal Data for the period which is determined by the law.

Depending on the type of cookie, we will store your Personal Data for 26 months.

 

Employees

Up to 2 years after the end of employment

Name, address, Citizen Service Number, e-mail address, date of birth, (mobile) phone number, gender, profile name, photo, contract details, age, nationality, sick leave data, contract details, performance details, level of education, job position, data seizure of wages (if applicable), Partner and children data, lease car data (if applicable).

 

5 years after the end of employment

Copy of passport/ID

 

7 years

Marital status, IBAN number, Payroll administration

 

What are your rights?

On the basis of the law you have a number of rights, namely:

Right to access

You have the right to access the Personal Data which we process. When requested we will provide you with an overview of how we process your Personal Data. We reserve the right to charge you a reasonable fee for administrative costs in case you request more than one overview.

 

Right of rectification

Upon your request, we will correct or supplement your inaccurate or incomplete Personal Data.

 

Right to erasure

You have the right to request the erasure of your Personal Data. We are only obliged to comply with your request in one of the following cases:

  • your Personal Data is no longer necessary for the purposes for which they were originally collected and processed;
  • you withdraw your consent and there are no other legal grounds for the processing;
  • you object to the processing and we have no legitimate grounds for the processing;
  • your Personal Data has been unlawfully processed;
  • your Personal Data has to be erased to comply with a legal obligation to which we are subject.

After we have received your request we will notify you about whether we can fulfil your request or not. In case we can’t fulfil your request we will let you know on which grounds.

 

Right to the restriction of processing

You have the right to temporarily cease the processing of your Personal Data in one of the following cases:

  • you contest the accuracy of your Personal Data, during a period which allows us to verify the accuracy of your Personal Data;
  • the processing is unlawful and you oppose to the erasure of your Personal Data and request restriction of the processing instead;
  • we don’t need your Personal Data anymore for the purpose of our processing, but you require your Personal Data for the establishment, exercise or defence of legal claims.

 

Right to object

You have the right to object against the processing of your Personal Data in one of the following cases:

  • the processing is based upon our legitimate interests;
  • we process your Personal Data for direct marketing;
  • we process your Personal Data for scientific/historical research purposes or statistical purposes

We reserve the right to deny your request when we can demonstrate compelling legitimate grounds for the processing which override your interests, or when the processing is necessary for the establishment, execution or defence of legal claims.

 

Right to data portability

You have the right to receive the Personal Data which you have provided to us in a structured, commonly used and machine-readable format and to transmit the Personal Data to another controller. Upon request, we can transmit the Personal Data for you, if this is technically feasible. The right to data portability can only be exercised when the two following grounds have been met:

  • the processing is based on your consent or on the performance of a contract; and the processing is carried out by automated means.

 

What can you do if you have a complaint or want to exercise one of your rights?

We make every effort to keep our employees and customers satisfied. If you have a complaint or if you would like to exercise one of your rights, you can do this by going through our internal procedure. To file a complaint or a request to exercise one your rights please send an e-mail to privacy@dnp.imgcomm.eu. Our team will make sure to assist you adequately.

 

We reserve the right to take steps to authenticate the identity of our customers before we fulfill their request to exercise one of their rights.

 

We will answer the request free of charge, however, we reserve the right to charge a reasonable fee for carrying out the request in case the request is excessive or is manifestly unfounded.

 

Be as clear and precise as possible when filing a request to exercise one of your rights. In any case, state which right you want to exercise and on what grounds. In general, we will answer your request within one month after we receive your request. In case we need more time we will inform you within one month after receipt of your request that we need a maximum of another two months. Within this period of time, we will notify you about whether we can fulfil your request or not. In case we cannot fulfil your request we will let you know on what ground(s).

 

At all times you have the right to submit your claim to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).